Stuck on a Screen or Crashing Before the Main Menu – Stunlock Studios

If V Rising crashes or becomes unresponsive before reaching the main menu, such as being stuck on the age gate screen, loading screen, or before the intro cinematic, this guide provides detailed steps to help you resolve the issue and get back into the game.

PC/Steam Troubleshooting Steps

1. Reset Game Settings

Corrupted or incompatible settings can cause the game to freeze or crash early in the startup process. Resetting your settings may resolve this:

Close V Rising completely.
Open File Explorer and paste the following path into the address bar:%appdata%\..\LocalLow\Stunlock Studios\VRising\Settings
Delete the folders named v1, v2, v3, and v4.
These folders store your graphics, sound, input, and other custom settings, which will reset to defaults when deleted.
Relaunch the game.

2. Disable Intro Videos

If the game crashes or freezes during or before the intro cinematic, the video playback may be the cause. Disabling videos can help:

Open your Steam Library.
Right-click on V Rising and select Properties.
Under the General tab, find Launch Options.

Enter the following command: -noVideo

Close the window and launch the game again.

3. Verify Integrity of Game Files

Missing or corrupted files can cause crashes or freezes early in the startup:

Open your Steam Library.
Right-click on V Rising and select Properties.
Navigate to the Installed Files tab (or Local Files).
Click Verify Integrity of Game Files.
Allow Steam to complete the verification and repair any files if necessary.

4. Update Graphics Drivers

Outdated or incompatible GPU drivers are a common cause of crashes. Please ensure you have the latest drivers installed:

5. Additional Common Fixes

Restart your PC to clear temporary system issues.
Uninstall any mods or third-party software that might interfere with the game.
Confirm that your computer meets the minimum system requirements for V Rising.
Temporarily disable overlays (Steam, Discord, NVIDIA GeForce Experience) as these can sometimes cause conflicts.
Run the game as an administrator by right-clicking the game executable and selecting Run as administrator.

PlayStation 5 – Troubleshooting Steps

If you're playing on PS5 and the game freezes or crashes before reaching the main menu, try the following steps:

1. Restart Your Console

Simple but effective for clearing temporary issues:

Hold the PS button
Go to Power > Restart PS5
Relaunch V Rising after the restart

2. Check for Game Updates

Make sure V Rising is fully updated:

Highlight V Rising on your home screen
Press the Options button
Select Check for Update
Install any available updates

3. Clear System Cache

This helps remove temporary data that may be causing a launch crash:

Turn off the PS5
Unplug the power cable for at least 2 minutes
Plug it back in and turn the console on
Try launching the game again

4. Rebuild Database (Safe Mode)

This refreshes the PS5’s system data and may resolve persistent launch issues:

Power off your PS5 completely
Hold the power button until you hear two beeps (entering Safe Mode)
Connect your controller via USB and press the PS button
Choose Option 5: Rebuild Database

Don’t worry—this won’t delete your save data or games.

5. Reinstall the Game

If the issue persists:

Delete V Rising from your PS5
Reinstall it from your Game Library or the PlayStation Store
Launch it again after reinstalling

Check for Known Issues and Community Reports

If none of the above steps resolve the problem, please check our Bug Reports Dashboard to see if the issue has been reported and is being tracked or addressed.

Need Further Assistance?

If the problem persists, please contact our support team at info@playvrising.com. Include details about your issue and any troubleshooting steps you have already tried.

For the most efficient assistance from our team, please proceed with sending us your log files and crash dumps as described in our guide available here: How to Send Logs and Crash Files for Technical Issues – V Rising